Customization / OEM/ODM Services
Q1: What types of sauce customization services do you offer? What are your core advantages?
A: We provide a full‑process, one‑stop sauce customization solution, including: recipe R&D customization, flavor imitation/adjustment, packaging size customization, OEM (private label), and ODM (full‑process development). Our core advantages: 20 years of culinary R&D experience, 100+ professional R&D chef team, 500+ proven best‑selling recipe formulas. We can create exclusive products tailored to your target market, cost budget, and special dietary requirements (e.g., vegetarian, low‑sodium).
Q2: What is the complete service process for sauce customization?
A: Standard international customization process:
- Needs assessment: dedicated account manager one‑on‑one communication to clarify product requirements, application scenarios, and budget.
Proposal: R&D team provides an initial formula proposal and detailed cost breakdown within 3 working days.
- Sample development: first sample round completed in 3‑7 working days after proposal confirmation; multiple flavor adjustments supported.
- Sample approval: customer tests samples and gives feedback until desired result is achieved.
- Contract signing: finalize recipe, specifications, lead time, and payment terms; sign formal contract and NDA.
- Mass production: production starts after 30% deposit; full quality control during production.
- Inspection & delivery: products inspected, shipped, and full customs clearance documents provided.
Q3: What is the minimum order quantity (MOQ) for customized sauces?
A: MOQ varies by product type and production process:
Standard seasoning sauce / seasoning: 500kg per SKU/spec
Fermented / slow‑cooked special process sauces: 1,000kg per SKU/spec
Packaging customization: dedicated label ≥10,000 pieces; dedicated bottle/bucket ≥5,000 pieces
For long‑term customers with annual purchase ≥USD 100,000, we may lower MOQ upon discussion.
Q4: What are the lead times for sample development and mass production?
A: Sample development: fine‑tuning based on our existing 500+ formulas – 3‑5 working days; brand‑new formula – 7‑15 working days. Multiple adjustment rounds will extend the timeline. Mass production: after sample approval and deposit receipt, regular products – 10‑15 working days; customized packaging – 15‑25 working days. Specific delivery dates will be stated in the contract.
Q5: How do you ensure the security and confidentiality of customized formulas?
A: We place great importance on intellectual property protection. All customization customers must sign an international Non‑Disclosure Agreement (NDA) with us, committing to strict confidentiality of recipes, processes, and commercial information. We also maintain a graded recipe management system: customer‑exclusive formulas are encrypted and accessible only to authorized R&D personnel. After cooperation ends, related recipe materials will be destroyed or permanently sealed as per customer request.
Q6: Do customized products comply with the target country's food regulations?
A: Yes. Our R&D team is familiar with the food regulations of major countries/regions worldwide, including US FDA, EU EFSA, Australia FSANZ, Canada CFIA, etc. During the development phase, we design formulas strictly according to the target market's legal requirements, ensuring additive usage, labeling, allergen declarations, etc., fully comply with local standards.
Q7: Apart from sauce production, what value‑added services does customization include?
A: We provide comprehensive value‑added services for customization customers:
Professional product feasibility report
Free packaging design and material design support
Product photography and promotional video production
Product application guidance and chef technical training
Marketing material and sales solution support
Q8: Do you provide quality test reports for customized products?
A: Yes. Before shipment, each batch of customized products undergoes strict internal quality testing, and we provide an outgoing quality inspection report. If a third‑party test report is needed, we can assist in arranging testing with internationally accredited agencies (e.g., SGS, Intertek, BV). Testing items can be customized per customer requirements, with testing fees borne by the customer.
