Global Stock Products
Q1: What are your core global stock sauce categories and application scenarios?
A: Our global stock product line covers six major categories: Seasoning Sauces, Seasonings, Cooking Sauces, Flavored Oils, Single‑pack Standardized Sauce Packets, and C‑end New Retail Products, with over 200 standardized SKUs. Core application scenarios include: charcoal‑grilled bullfrog, charcoal‑grilled fish, crispy grilled fish, pickled fish, beef brisket pot, crayfish, chicken pot, hot pot, spicy hot pot, noodle soups, clay pot dishes, and other mainstream food service categories — enabling "one sauce, one dish; fast serving; cost & labor reduction".
Q2: What packaging specifications are available for stock products? Do you support small trial orders?
A: Industrial pack sizes include: 1kg×10 bags, 5kg×2 buckets, 15kg/bucket, 20kg/bucket; we also offer small packs from 10g to 300g to meet different needs. For first‑time international customers, we support a flexible trial order policy with minimum 20kg per SKU to lower your market testing cost. One pallet per SKU/spec, and tiered pricing discounts are available for single orders ≥USD 10,000.
Q3: What is the shelf life and storage requirement for your stock sauces?
A: All products are produced with automatic aseptic filling technology. Unopened shelf life is 12 months (see date code on packaging). Standard storage: cool, dry, well‑ventilated place, away from direct sunlight and high temperature; optimal storage temperature 5°C–25°C. Once opened, keep sealed and refrigerated (0°C–4°C) and use within 30 days to ensure stable flavor and microbiological indicators.
Q4: How can I request international samples? What are the sample cost and delivery time?
A: You can request samples through our website "International Sample Application" channel, official email (sales@kitchenboss.com), or your dedicated account manager. Standard samples up to 200g per SKU are free; you only need to pay DHL/FedEx/UPS international shipping. Larger samples (over 500g) will be charged at cost. Samples are shipped within 1‑2 working days after confirmation, and you will receive a tracking number within 24 hours.
Q5: What are the shipping lead times and transport methods for international stock orders?
A: We offer three international shipping options:
International express: for small orders <50kg, delivery in 3‑5 working days to major countries
Air freight: for urgent orders 50‑500kg, delivery to major airports in 5‑7 working days
Sea freight: for bulk orders >500kg, 7‑10 days to Southeast Asia, 25‑35 days to Europe/USA
All orders are shipped within 1‑2 working days after receipt of full payment, with full tracking support.
Q6: What international quality certifications do your products hold? Are customs clearance documents complete?
A: Our production base is certified with ISO22000 Food Safety Management System and HACCP (Hazard Analysis and Critical Control Points). Our products also have FDA Registration for the US, EU CE certification, and HALAL certification, meeting market access requirements for most countries/regions worldwide. Every export order includes free full customs clearance documentation: commercial invoice, packing list, bill of lading (sea/air), certificate of origin, health certificate, ingredient analysis report, and allergen declaration.
Q7: What is your production capacity for stock products? Can you guarantee stable supply?
A: Our Foshan production base covers 20,000 m² and is equipped with hundreds of fully automatic production machines. Annual production capacity exceeds 15,000 tons, with planned capacity of 22,000 tons. We use a PUC intelligent control system for unified production management. A robust inventory alert system is in place, and core best‑selling products maintain a safety stock of over 30 days to ensure stable supply to global customers.
Q8: How do you handle quality issues after receiving the goods?
A: We take full responsibility for the quality of all exported products. If you encounter problems such as damaged packaging, leakage, or spoilage, please contact us within 72 hours after customs clearance, providing product photos, unboxing video, bill of lading number, and order number. We will verify the situation within 1 working day and offer free replacement, exchange, or full refund depending on the actual issue.
